FAQs

We offer three timeslots for delivery, 7 days a week, 365 days a year. These time slots are:

1. 9AM-12PM (Not applicable to same-day deliveries)
2. 3PM-6PM
3. 7PM-10PM

If you have special requests (e.g only one hour windows possible), please reach out to us through the live agent, whatsapp or emailing us at contact@expresspetsupplies.com and we will try our best to accommodate your request.

. If you would like to reschedule the delivery, we offer free reschedules with a 12-hour notice period. If your order is already out for delivery, we will be unable to reschedule it, and a re-delivery fee of $7 will apply.

If you are not present, our delivery drivers will leave the items at your doorstep. To change the delivery time, we provide free rescheduling with notice of 12 hours. Once the order is on its way, rescheduling is not possible, and a re-delivery fee of $7 will be charged.

Delivery is free for orders S$70 and above. This includes same-day delivery. Orders below $70 will incur a delivery charge of S$12

Undelivered items will be returned to our warehouse, where you may arrange an appointment to pick it up.

If you would like it delivered again, there will be a redelivery fee of $7.

Self collection is available, but it is strictly by appointment only. Please reach out to us on our website to schedule an appointment.

Our warehouse is at 30 Shaw Road, Roche Building, Singapore 367957

Items can be returned if the following criteria are met:

• Within 7 days of delivery
• Items are in original packaging, unopened.
• Items were not part of a clearance sale or promotion (e.g 2 for 1).

To arrange for returns, please reach out to our live chat for assistance.

Please note that we do not offer a collection service for returns that are not due to defects.

We operate 7 days a week, from 9am to 7pm, including Public Holidays.

Unfortunately, we do not allow cancellation or removing of items from orders. However, if you would like to add-on items, please reach out to us on whatsapp or live chat.

In the unlikely event that there is a problem, you will need to let us know within 7 days of the delivery of the order by writing to us through our live chat agent or emailing us at contact@expresspetsupplies.com

We will exchange the product if:

• it was delivered in a damaged condition or is past its expiry date
• it has a manufacturer’s defect
• the wrong product was delivered

We reserve the right to exchange products that do not meet this criteria at our own discretion.