All Products sold through the ExpressPetSupplies website are subject to these Terms & Conditions.

By using this Website, whether as a guest or registered user, you confirm and affirm that you have read, understood and that you agree to be bound by the Terms & Conditions in the form in which they appear at the time you are using the Website.

You also warrant that you have the legal capacity to bind yourself to these Terms & Conditions.

ExpressPetSupplies reserves the right to amend its site and contents as and when it is deemed fit.

Vouchers & Discount codes

Vouchers provided to customers for use at ExpressPetSupplies will be subjected to the rules under our Terms & Conditions.

All vouchers and discount codes provided are valid for a single use unless otherwise stated.

All vouchers and discount codes provided are non-stackable, i.e. only one voucher or discount code can be used per order.

Multiple uses for vouchers that are for single time use (eg. First time customer discount) by the same person / household will be considered fraudulent and deemed invalid.

ExpressPetSupplies reserves the right to deny service to any fraudulent parties that may attempt this.

Further action may be taken against the errant party in the form of seeking restitution or persecution by legal means

.Brand related vouchers are only valid when purchasing from particular brands. (eg. Wellness $10 vouchers.) These vouchers are only valid if the order contains products from that particular brand / voucher.

Attempts to use brand related vouchers on non related brands will be ignored.

Newsletter

When the Customer consents to receive e-mail marketing communications, he/she may opt out (unsubscribe) at any later time by clicking a link provided in any marketing e-mail or on the Customer’s account.

Orders

Your order is confirmed once you receive an order confirmation from us via email, which includes an order reference number.

If, for whatever reason, we cannot process your order, we will contact you on the phone number you have provided us.

If a product is Out of Stock, we will also contact you to advise you on the expected waiting time.

We’d also be happy to make alternative recommendations if you can’t wait for the Out of Stock product to arrive.

Delivery Information & Charges

Delivery is free for orders S$70 and above. If your order falls below S$70, there will be a delivery charge of S$12.

We deliver to all places in Singapore, including Sentosa.

Delivery must be acknowledged by the Customer or his/her authorized recipient on ExpressPetSupplies delivery invoice.

The Customer should ensure that an authorized recipient is present at the delivery address during the selected time slot to receive the delivery, failing which we reserve the right to charge a re-delivery fee for each subsequent trip .

Should any Product in the Customer’s order be unavailable for any reason whatsoever, we shall contact the Customer to arrange for an alternate delivery timing or change of order.

Variation / Cancellation of Order

The Customer may vary or cancel the order up to the point in time that ExpressPetSupplies has commenced processing the order and the Customer will not incur any cost in doing so.

After which, ExpressPetSupplies will impose a cancellation fee for each order cancelled.

For Products on special time and/or quantity limited promotions, any amendment of quantity ordered after submission of order is subject to stock and price availability.

Subject to the Customer's consent, ExpressPetSupplies may substitute an ordered Product with another similar Product if the initial Product ordered by the Customer is unavailable.

The final purchase amount charged to the Customer will be adjusted accordingly for any price difference.

However, for the avoidance of doubt, ExpressPetSupplies reserves the right not to replace the unavailable Product.

If there is no prior consent from the Customer for a substitution, no substitution shall be made and a credit adjustment for the unavailable Product will be made accordingly.

ExpressPetSupplies reserves the right to not accept orders of any Product that may have been presented wrongly or inaccurately on the Website.

The decision to honor any price discrepancy is solely at ExpressPetSupplies discretion and its decision shall be final.

The prices reflected on the Website are subject to change at any time.

However, the final cost of the Product(s) including all applicable delivery charges, taxes and duties is quoted before the Customer confirms his/her order. The Customer continued use of the Website after the final cost is presented will constitute acknowledgement and full acceptance of the final cost.

All Products are subject to availability. In the event one or more Products in an order are unavailable, ExpressPetSupplies reserves the right to proceed with the remaining order or to cancel the order and adjust the final bill accordingly.

No replacement or subsequent deliveries will be made for the unavailable Product(s)

Exchange Policy

Customers are strongly advised to check the Products purchased at the time of delivery to avoid any possible dispute.

All Products leaving ExpressPetSupplies distribution centre have been checked for quality and quantity accuracy.

Subject to the Customer making a report to ExpressPetSupplies within 7 days of delivery of the order, ExpressPetSupplies shall exchange the Product if

1. The Product is delivered in a damaged condition or is past its expiry date
2. The Product has a manufacturer’s defect
3. The wrong Product is delivered.

All sale items cannot be exchanged or returned.

All exchanges must be returned unused in its original packaging and condition.

All exchanges must be accompanied by the original tax invoice as proof of purchase from ExpressPetSupplies.

All replacement of Products will be done at the premises of ExpressPetSupplies. 

Customer can return or exchange the product to our office.

ExpressPetSupplies reserves the right to collect, and the Customer shall be obliged to return, a Product that was not part of the Customer's order which is delivered to the Customer by mistake.

ExpressPetSupplies shall not be further liable for any damage loss or inconvenience of any form suffered whatsoever arising from any discrepancy

Food Safety & Storage

We recommend that all opened bags should be stored in airtight containers or packaging away from sunlight in a cool, dry place, or as advised on the product packaging.

We are unable to guarantee the food’s condition 2 weeks after it has been opened from its original packaging.

This applies to all food that has been repacked, which requires ExpressPetSupplies to open the original packaging

.Please note that how you store your food and treats can affect its condition.

 Improper storage can make the food vulnerable to infestations, or cause the food to go stale.

Payment

Payment for purchases on this Website is to be made Paynow or ShopifyPay. Products will not be dispatched until a pre-authorization check has been completed and payment has been received. 

The Customer’s card will then be debited.

The Customer acknowledges that ExpressPetSupplies has no control of or responsibility over any payment method, and hence cannot guarantee the service level of the payment method.

To ensure proper payment, the Customer is solely responsible for providing and maintaining accurate contact and payment information associated with his/her account with ExpressPetSupplies.

The Customer agrees to pay all applicable taxes or charges imposed by any government entity in connection with the purchase of goods and/or products. 

If taxes are required to be paid, ExpressPetSupplies is entitled to invoice the Customer for such charges and all costs incurred by ExpressPetSupplies.

Trademarks and Copyrights

All material used at ExpressPetSupplies are the property of the owners of ExpressPetSupplies and respective staff. 

No whole or partial replication of any content appearing on our website should be reused, redistributed or modified without given consent from ExpressPetSupplies.

Anyone using materials obtained on ExpressPetSupplies or its related social media without permission will be charged under the law.

ExpressPetSupplies will attempt to seek permission and credit any materials that we may use from the internet. 

By using this website, you agree that you will not hold ExpressPetSupplies liable for any damages, injury or expenses which may result from using this website or using the products sold on it.