Refund policy
Â
Customers are strongly advised to check the Products purchased at the time of delivery to avoid any possible dispute. All Products leaving Express Pet Supplies have been checked for quality and quantity accuracy.
Subject to the Customer making a report to Express Pet Supplies within 7 days of delivery of the order, Express Pet Supplies shall exchange the Product if:
- The Product is delivered in a damaged condition or is past its expiry date
- The Product has a manufacturer’s defect
- The wrong Product is delivered.
All sale items cannot be exchanged or returned.
All exchanges must be returned unused in its original packaging and condition.
All exchanges must be accompanied by the original tax invoice as proof of purchase from Cat Paradise.
All replacement of Products will be done at the premises of Express Pet Supplies. Customer can return or exchange the product to our shop.
Express Pet Supplies reserves the right to collect, and the Customer shall be obliged to return, a Product that was not part of the Customer's order which is delivered to the Customer by mistake.
Express Pet Supplies shall not be further liable for any damage loss or inconvenience of any form suffered whatsoever arising from any discrepancy.
How soon will I receive my refund?
Refunds once initiated are immediate and automatically reflected in our system. However, your funds may take a couple days to get back to you.
Credit Card
If you’ve paid for your order using a credit card, the refund will be credited back to the same credit card. The fund reversal should reflect on your bank statement within 3-5 working days.
Debit Card
If you’ve paid for your order using a debit card, the refund will be credited back to the same debit card. The fund reversal should reflect on your bank statement within 9 working days.
PayNow or Equivalent Bank Transfer
Fund reversal should reflect within 14 working days. Please note that we will not be able to redirect refund to a separate bank account, credit card or PayPal account.